Terms of Service

1. The Service and who provides it

Keystone Field Command (“KFC,” “Field Command,” or the “Service”) is a subscription software-as-a-service platform for residential trades and field-service businesses, providing scheduling and dispatch, quoting and estimates, invoicing and payments, client communications and history, reporting and margin tracking, territory intelligence, and related AI-assisted features.

The Service is provided by AltaPro AI. AltaPro AI is a brand and operating division of Unconventional Group Inc., a corporation based in Edmonton, Alberta, Canada. Both AltaPro AI and Keystone Field Command are owned, operated, and provided by Unconventional Group Inc. In these Terms, “Unconventional Group,” “AltaPro AI,” “we,” “us,” and “our” refer to Unconventional Group Inc., which is the contracting party and the entity legally responsible for the Service.

These Terms apply to the Service in all forms in which we make it available, including our web application, any mobile or desktop applications, application programming interfaces (APIs), and our marketing websites (including getkeystone.ca).

2. Definitions

• ▸“Service” means Keystone Field Command and all associated software, applications, APIs, features, content, and websites we make available.
• ▸“Subscription” means a paid plan (a “Tier” — Command Core, Command Pro, or Command Enterprise) that entitles you to access the Service for a recurring billing period.
• ▸“Authorized User” means an individual you permit to access the Service under your account, such as an owner, office staff member, or field crew member, up to your Tier’s seat allowance.
• ▸“Customer Data” means the data, records, and content you or your Authorized Users submit to or generate within the Service — including your clients’ details, jobs, schedules, quotes, invoices, messages, notes, and files.
• ▸“AI Features” means features of the Service that use artificial-intelligence models to generate drafts, estimates, suggestions, summaries, or other output.
• ▸“AI Credits” means the metered units consumed by AI-heavy operations, allotted monthly according to your Tier.
• ▸“Documentation” means the usage guides and help materials we make available for the Service.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use and is not directed to consumers or to individuals under 18.

To use the Service you must create an account and provide accurate, current, and complete information, and keep it up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials. You must notify us promptly of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

You are responsible for your Authorized Users’ compliance with these Terms, and any act or omission by an Authorized User that would breach these Terms is deemed a breach by you.

4. Subscriptions, tiers, seats and free trial

The Service is offered on recurring monthly or annual Subscriptions, priced in Canadian dollars (CAD). Current Tiers are:

• ▸Command Core — $399/month — up to 8 seats — 2,500 AI Credits per month.
• ▸Command Pro — $799/month — up to 20 seats — 10,000 AI Credits per month.
• ▸Command Enterprise — $1,499/month — unlimited seats — 30,000 AI Credits per month.

Each Tier is billed at a flat rate with no per-seat charges within its seat band and no implementation or setup fee. Annual Subscriptions are billed once per year and include two months free compared with the monthly rate. Tiers, features, seat allowances, and AI Credit allotments are as described on our pricing page and may be updated from time to time as described in Section 6 and Section 16.

New Subscriptions may include a 14-day free trial. A valid payment method is required to start a trial, but you will not be charged during the trial period. Unless you cancel before the trial ends, your Subscription will automatically convert to a paid Subscription at the end of the trial and your payment method will be charged the then-current fee for your selected Tier. We reserve the right to determine trial eligibility and to modify or discontinue trials at any time.

If your usage exceeds your Tier’s seat band or requires capabilities included only in a higher Tier, you agree to upgrade to the appropriate Tier. AI Credits included with a Tier are allotted per monthly billing period; unless we state otherwise, unused AI Credits do not roll over, and additional AI Credits consumed beyond your monthly allotment may be billed as usage at our then-current rates.

5. Billing, renewals and payment processing

Subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current rate for your Tier, until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis for all fees as they become due, including applicable taxes and any usage-based charges.

Payments are processed by our third-party payment processor (currently Stripe). We do not store your full payment card number; the processor collects and processes your payment details on our behalf, and by subscribing you also agree to the processor’s applicable terms. You are responsible for keeping your payment information current. If a charge fails or is reversed, we may retry the charge, suspend your access, or terminate your Subscription.

Except where required by law or expressly stated in these Terms, all fees are non-refundable and we do not provide refunds or credits for partial billing periods, downgrades, or unused AI Credits.

6. Price changes

We may change the fees for the Service, introduce new charges, or change the composition of a Tier on a going-forward basis. For changes that increase the recurring fees payable by you, we will provide reasonable advance notice (for example, by email or in-product notice), and the change will take effect at the start of your next renewal period. If you do not agree to a fee change, your remedy is to cancel your Subscription before the change takes effect.

7. Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, goods-and-services (GST/HST), value-added, and similar taxes and duties arising from your Subscription, other than taxes based on our net income. Where we are required to collect such taxes, they will be added to your invoice.

8. AI features and AI credits

The Service includes AI Features that generate drafts, estimates, suggestions, summaries, and similar output. AI output may be inaccurate, incomplete, or unsuitable for your particular situation, and it is provided to assist you — not to replace your professional judgment. You are responsible for reviewing and approving AI output before you rely on it, send it to a client, or use it to price, schedule, or perform work. We make no warranty that AI output is accurate, error-free, or fit for any particular purpose.

To provide AI Features, relevant Customer Data may be processed by our AI model providers acting as our sub-processors, solely to generate output you request. AI-heavy operations consume AI Credits as described in Section 4. We may set reasonable technical limits on AI usage to protect the integrity and availability of the Service.

9. Customer Data and ownership

As between you and us, you own all right, title, and interest in your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display, and otherwise use Customer Data solely to provide, secure, support, and improve the Service and as otherwise permitted by these Terms and our Privacy Policy.

You are solely responsible for the accuracy, quality, and legality of your Customer Data, for the means by which you acquired it, and for obtaining all consents and providing all notices necessary for us to process it on your behalf — including in respect of your own clients’ personal information. You represent that you have all rights necessary to submit Customer Data to the Service and to grant the licence above.

We may generate and use aggregated or de-identified data derived from use of the Service (which does not identify you, your Authorized Users, or your clients) for any lawful business purpose, including to operate, analyze, and improve the Service.

10. Privacy and data protection

Our collection and handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

We use commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data. However, no method of transmission or storage is completely secure, and you acknowledge that you provide Customer Data at your own risk. You are responsible for maintaining appropriate backups of data that is critical to your business, and for configuring access within your account appropriately.

11. Acceptable use

You agree not to, and not to permit any Authorized User or third party to:

• ▸use the Service in violation of any applicable law, regulation, or third-party right, including privacy, anti-spam (such as Canada’s Anti-Spam Legislation, CASL), telemarketing, and consumer-protection laws;
• ▸send messages through or using the Service without having obtained all legally required consents from the recipients;
• ▸upload or transmit malware, or interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service, its systems, or other users’ data;
• ▸reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Service, except to the extent this restriction is prohibited by law;
• ▸use the Service, or any output or Documentation, to build, train, or operate a competing product or service, or to benchmark for a competitor;
• ▸resell, sublicense, rent, lease, time-share, or provide the Service to third parties as a service bureau, except as expressly permitted;
• ▸use automated means to scrape or harvest data from the Service outside of features and APIs we provide for that purpose; or
• ▸remove, obscure, or alter any proprietary notices in the Service.

12. Third-party services and integrations

The Service may integrate with or link to third-party products and services (for example, accounting, calendar, payment, communications, mapping, and AI model providers). Your use of any third-party service is governed by that third party’s own terms and privacy practices, and is at your own risk. We do not control and are not responsible for third-party services, and their availability or functionality may change or be discontinued. Where you connect a third-party service, you authorize us to exchange Customer Data with it as necessary to provide the integration you enable.

13. Intellectual property and licence

The Service, and all software, technology, designs, text, graphics, trademarks, the Keystone Field Command and AltaPro AI brands, and all other materials and intellectual property associated with it (excluding Customer Data), are and remain the exclusive property of Unconventional Group Inc. and its licensors, and are protected by intellectual-property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service and Documentation during your Subscription, solely for your internal business purposes. No rights are granted to you except as expressly set out in these Terms; all rights not expressly granted are reserved.

14. Feedback

If you provide us with suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that feedback into our products and services without any obligation or compensation to you.

15. Confidentiality

Each party may receive information of the other that is marked confidential or that reasonably should be understood to be confidential (“Confidential Information”). The receiving party will use the disclosing party’s Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and contractors who need to know it and are bound by confidentiality obligations. This section does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party.

16. Availability, changes, and beta features

We work to keep the Service available but do not guarantee that it will be uninterrupted, timely, secure, or error-free. We may perform scheduled or emergency maintenance, and we may modify, add, or remove features of the Service over time. Some features described on our marketing pages are on our roadmap and may not be available at the time you subscribe.

We may offer features identified as beta, preview, early-access, or evaluation (“Beta Features”). Beta Features are provided “as is,” may be changed or withdrawn at any time, and are excluded from any service commitments and from the warranties and indemnities in these Terms. You use Beta Features at your own discretion and risk.

17. Support

We provide support for the Service consistent with your Tier and as described in our Documentation. Support levels, including any priority or dedicated onboarding, may vary by Tier.

18. Warranty disclaimer

Except as expressly stated in these Terms, the Service, Documentation, and all AI output are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, that AI output will be accurate or reliable, or that the Service will be uninterrupted, secure, or error-free.

19. Limitation of liability

To the maximum extent permitted by law, in no event will Unconventional Group Inc. or its affiliates, directors, officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages and regardless of the theory of liability.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees actually paid by you to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

20. Indemnification

You agree to defend, indemnify, and hold harmless Unconventional Group Inc. and its affiliates, and their respective directors, officers, employees, and agents, from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your Customer Data or your use of the Service; (b) your violation of these Terms or of any law or third-party right, including the rights of your clients or the consents required to contact them; or (c) any dispute between you and an Authorized User or third party.

21. Term, suspension and termination

These Terms apply for as long as you have an account or use the Service. You may cancel your Subscription at any time from your account or by contacting us; cancellation takes effect at the end of your then-current billing period, and you retain access until then. You will not receive a refund of prepaid fees except where required by law.

We may suspend or limit your access to the Service, in whole or in part, if we reasonably believe you are in breach of these Terms, your payment is overdue, or your use poses a security, legal, or operational risk to the Service or others. We may terminate these Terms or your Subscription for cause if you materially breach these Terms and, where the breach is curable, fail to cure it within a reasonable period after notice. We may also discontinue the Service on reasonable notice.

22. Effect of termination and data export

Upon termination or expiry of your Subscription, your right to access the Service ends. For a limited period after termination (unless prohibited by law or these Terms), you may request an export of your Customer Data in a commonly used format; after that period, we may delete or anonymize Customer Data in the ordinary course, subject to any legal retention obligations and our backup cycles. Sections of these Terms that by their nature should survive termination — including provisions on Customer Data ownership, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

23. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will revise the effective date above and provide reasonable notice, for example by posting the updated Terms with a new effective date, by email, or through an in-product notice. Changes take effect as of the stated effective date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms; if you do not agree, you must stop using the Service and may cancel your Subscription.

24. Dispute resolution and governing law

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.

The parties will attempt in good faith to resolve any dispute informally before commencing formal proceedings. Subject to the foregoing, you agree to the exclusive jurisdiction of the courts located in Alberta, Canada for any dispute arising out of or relating to these Terms or the Service, and you waive any objection to venue in those courts. Nothing in this section prevents either party from seeking injunctive or equitable relief to protect its intellectual property or Confidential Information.

25. General

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, outages of third-party services or infrastructure, network or power failures, labour disputes, or governmental action.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

Entire agreement; severability; waiver. These Terms, together with our Privacy Policy and any order or plan details you accept, are the entire agreement between you and us regarding the Service and supersede all prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce a provision is not a waiver of our right to do so later.

Relationship; notices. The parties are independent contractors; these Terms do not create any partnership, agency, or employment relationship. We may provide notices to you by email or through the Service; you may provide notices to us through the contact channel below.

26. Contact

Keystone Field Command is provided by AltaPro AI, a division of Unconventional Group Inc., Edmonton, Alberta, Canada. If you have questions about these Terms, you can reach us through our website.